Master Services Agreement

1. Introduction and Acceptance of Terms

Welcome to Teviro AI ("Company", "we", "our", "us"). We specialize in engineering lightning-fast, Generative Engine Optimized (GEO) digital infrastructure for the global hospitality industry.

These Terms and Conditions ("Terms") govern your access to teviroai.com and outline the binding legal agreement between Teviro AI and you ("Client", "you") when engaging our services. By requesting a build, reviewing a staging link, or paying an invoice, you explicitly acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms.

2. The "Low-Risk" Build Process & Delivery Timeline

Teviro AI operates on a "Pay After Approval" model to minimize financial friction for our clients.

• 2.1 The 72-Hour Delivery Guarantee: Our 72-hour delivery timeline is contingent upon the Client providing all required preliminary assets (e.g., logo, menu text, branding guidelines). The countdown strictly begins only when our team confirms receipt of all necessary materials. Delays in providing these assets will pause the timeline.
• 2.2 Staging Link & Preview: Your digital asset will be built and hosted on a secure, private Teviro AI staging URL. You will be invited to review the site, test its speed, and evaluate the architecture.
• 2.3 Approval, Payment & Evidence Clause: Once you explicitly approve the build or request the site to go live, the agreed-upon Deployment Fee becomes immediately due and payable. Approval via email, message, or written confirmation shall constitute legally binding acceptance of the project deliverables.
• 2.4 Launch Restraint: Under no circumstances will a website be migrated to the Client’s live domain, nor will final files be handed over, until the Deployment Fee is paid in full and cleared.

3. Intellectual Property Protection & Anti-Scraping Clause

Because we invest capital and labor upfront before payment, our Intellectual Property rights are strictly enforced.

• 3.1 Rejection of Build: If you review the staging link and choose not to proceed, you owe us nothing. However, Teviro AI retains 100% ownership of all designs, layouts, HTML/CSS code, and AI chatbot configurations.
• 3.2 Anti-Theft Provision: The Client is strictly prohibited from taking screenshots, copying code, scraping text, or utilizing any design concepts presented in the staging link to build a derivative website elsewhere. Any unauthorized replication of our staging assets will be treated as willful copyright infringement and pursued to the maximum extent of the law.
• 3.3 Transfer of Rights: Only upon full payment of the Deployment Fee does the Client receive a perpetual, non-exclusive license to use the final compiled HTML/CSS/Image files for their business. Teviro AI retains the rights to our underlying proprietary workflows and structural frameworks.

4. TeviroAI Care Plus & Post-Launch Subscriptions

High-performance digital assets require ongoing maintenance. Unless explicitly stated otherwise in writing, Teviro AI websites require an active Care Plus Subscription for live hosting, enterprise CDN routing, and ongoing updates.

• 4.1 Subscription Billing: The Care Plus fee is billed monthly or annually. Rates are subject to change with a 30-day prior written notice.
• 4.2 Asset Update Requests: Your tier dictates the number of minor updates (e.g., menu price changes, photo swaps) permitted per month. Unused updates do not roll over to the next month. Complex structural changes or new page additions fall outside standard updates and will be quoted separately.
• 4.3 Subscription Cancellation & Asset Portability: You may cancel your Care Plus subscription at any time. Upon cancellation and the end of your current billing cycle, Teviro AI will package your final digital asset (HTML, CSS, images) and hand it over to you. We will subsequently cease hosting the site, deactivate the AI Chatbot, and terminate any API partner routings. You are free to host the provided files with any third-party provider.
• 4.4 Non-Payment: Failure to pay the Care Plus subscription fee within seven (7) days of the due date will result in the immediate suspension of website hosting and services until the balance is cleared.

5. Client Asset Responsibilities

The Client guarantees that they possess the legal right, copyright, and/or trademark for all text, images, menus, and media they provide to Teviro AI for inclusion in the website. The Client assumes full legal liability for any copyright infringement resulting from assets they supply and agrees to fully indemnify Teviro AI against any such claims.

6. Chargebacks, Disputes, and Refunds

Teviro AI operates in absolute good faith, offering clients the ability to inspect the complete product prior to payment.

• 6.1 Chargeback Policy: The Client agrees not to initiate a chargeback without first making a good-faith effort to resolve the issue directly with Teviro AI. Any unjustified chargeback after approval will be considered a breach of this agreement, and Teviro AI reserves the right to take appropriate legal and recovery actions. In such an event, we reserve the right to immediately take the website offline and retain all files.
• 6.2 Refund Policy: All payments made to Teviro AI are subject to our formal Refund Policy, which is available on our website.

7. Warranties & Disclaimers

• 7.1 "As-Is" Service: All services, websites, and deliverables are provided on an "as-is" and "as-available" basis. Teviro AI makes no warranties, express or implied, regarding fitness for a particular purpose or entirely uninterrupted service.
• 7.2 No Guarantee of Results: While we engineer sites utilizing cutting-edge Generative Engine Optimization (GEO) and local SEO principles, Teviro AI makes no guarantees regarding specific business outcomes, diner volume, search engine rankings (Google, ChatGPT, Apple Intelligence, etc.), or revenue generation.
• 7.3 Third-Party Dependencies: Our services heavily integrate with third-party platforms (e.g., DoorDash, Toast, OpenTable, Google Analytics, AI language models). Teviro AI is completely exempt from liability for any downtime, data loss, API changes, or failures caused by these third-party services.

8. Limitation of Liability

To the absolute maximum extent permitted by applicable law, Teviro AI, its founder, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, loss of profits, data, revenue, or business interruptions arising out of your use of our services or digital assets.

Under no circumstances shall Teviro AI’s total aggregate liability to the Client exceed the total Deployment Fee actually paid by the Client to Teviro AI for the specific project giving rise to the claim.

9. Indemnification

The Client agrees to defend, indemnify, and hold harmless Teviro AI from any claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of:

• The Client's violation of these Terms.
• The content, menus, or imagery displayed on the Client's website.
• The Client's failure to comply with local, state, or international laws (including GDPR, CCPA, ADA accessibility standards, or local health and safety regulations) regarding their business operations.

10. Portfolio Rights

Unless a strict Non-Disclosure Agreement (NDA) is executed prior to the build, Teviro AI reserves the right to showcase the completed project in our portfolio, on our website, across marketing channels, and to place a subtle "Designed by Teviro AI" credit link in the footer of the Client’s live website.

11. Termination

Teviro AI reserves the right to terminate a project, refuse service, or cancel an ongoing Care Plus subscription at any time for abusive behavior, failure to communicate, breach of these Terms, or failure to pay invoices.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. The Client explicitly agrees that any legal action, dispute, or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the competent courts located in Kolkata, West Bengal, India. The Client permanently waives any jurisdictional, venue, or inconvenient forum objections to such courts.

13. Contact Information

For any legal inquiries, billing questions, or notices regarding these Terms, please contact:

Teviro AI
Kolkata, West Bengal, India
Email: legal@teviroai.com
Website: teviroai.com