Master Services Agreement

1. Introduction and Acceptance of Terms

Welcome to Teviro AI ("Company", "we", "our", "us"). We provide web design, development, and digital marketing services to clients globally.

These Terms and Conditions ("Terms") govern your access to and use of teviroai.com, as well as any agreements, proposals, or projects entered into with Teviro AI. By accessing our website, requesting a proposal, paying an invoice, or engaging our services, you ("Client", "you") acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms. If you do not agree to these Terms, you must not engage our services.

2. Scope of Work & Scope Creep Protection

All services provided by Teviro AI will be strictly limited to the deliverables outlined in the official written proposal, invoice, or Scope of Work (SOW) provided to the Client.

• Scope Creep: Any additional features, pages, revisions, or design changes requested outside the boundaries of the original SOW will be considered "Out of Scope."
• Additional Billing: Out of Scope requests will be paused and quoted separately. We reserve the right to bill for additional work at our standard hourly rate or as a fixed-fee add-on before continuing.

3. Client Responsibilities & Project Delays

To ensure successful and timely project delivery, the Client must provide all necessary materials, including text copy, images, branding assets, and login credentials, in a timely manner.

• Client Delays: If the Client fails to provide requested assets, feedback, or approvals within fourteen (14) days of a request, Teviro AI reserves the right to place the project on "Hold" status.
• Reactivation Fee: Projects placed on hold for more than thirty (30) days may be subject to a reactivation fee of up to 15% of the total project cost to resume work. If a project is delayed by the Client for more than sixty (60) days, Teviro AI reserves the right to terminate the project without any refund.

4. Financial Terms, Payments & Chargeback Defense

By engaging our services, you agree to our strict payment terms:

• Deposits are Non-Refundable: Web design requires reserving time, allocating resources, and immediate labor. Therefore, all initial deposits or kickoff payments are strictly non-refundable under any circumstances.
• Payment Milestones: Work will not progress to the next phase, nor will a website be pushed live, until the corresponding milestone payments are received in full.
• Late Payments: Invoices are due upon receipt. Invoices unpaid after seven (7) days will accrue a late fee of 5% per month on the outstanding balance. We reserve the right to suspend all services, including website hosting, if payments are delayed.
• Strict Chargeback Policy: The Client agrees not to initiate any chargebacks via their bank, credit card company, or payment processor (e.g., Stripe, PayPal) without first attempting to resolve the issue directly with Teviro AI. Initiating an unwarranted chargeback is a material breach of this contract. In the event of a chargeback, we reserve the right to suspend all services, retain all project files, and submit this agreement to the financial institution to recover the funds, alongside any applicable administrative fees.

5. Revisions and Approvals

We build in a specific number of revision rounds as outlined in your SOW (typically 1-2 rounds per phase). A "revision" constitutes minor adjustments to the existing design or layout, not a complete redesign or structural overhaul. Once the Client approves a phase (e.g., Wireframe Approval, Design Approval), any subsequent requests to change that approved phase will be billed additionally.

6. Intellectual Property & Ownership

• Pre-Launch: Teviro AI retains all copyrights, intellectual property rights, and ownership over all code, designs, and assets created during the project until the final invoice is paid in full.
• Post-Launch: Upon receipt of full and final payment, ownership of the final deployed website (excluding proprietary agency tools, premium licensed plugins, or pre-existing code libraries) transfers to the Client.
• Client Assets: The Client guarantees that they possess the legal right, copyright, or trademark for all text, images, and media they provide to us. The Client assumes full legal liability for any copyright infringement resulting from assets they supply.
• Portfolio Rights: Teviro AI reserves the right to showcase the completed project in our portfolio, on our website, and across our marketing channels, and to place a subtle "Designed by Teviro AI" credit link in the footer of the Client’s website, unless a strict Non-Disclosure Agreement (NDA) is signed prior to project commencement.

7. Third-Party Dependencies & Software

Modern web design relies on third-party software, including hosting environments, Content Management Systems (e.g., WordPress, Shopify), premium plugins, APIs, and payment gateways.

• No Liability for Third Parties: Teviro AI is not responsible or liable for any downtime, data loss, software conflicts, hacks, or failures caused by third-party software, updates, or hosting providers.
• Licensing: Unless explicitly stated in the SOW, the Client is responsible for purchasing and renewing all domain names, hosting plans, and premium software licenses required to run their website.

8. Maintenance & Post-Launch Support

Once a website is officially launched and handed over, the project is considered complete. Teviro AI is not responsible for future updates, security patches, plugin updates, or broken functionality caused by client edits, unless the Client is enrolled in an active, ongoing Teviro AI Maintenance Plan. Any ad-hoc support requested post-launch will be billed at our standard hourly rate.

9. Warranties & Disclaimers

• "As-Is" Service: All services, websites, and deliverables are provided on an "as-is" and "as-available" basis. Teviro AI makes no warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
• No Guarantee of Results: We do not warrant that the website will be entirely error-free or uninterrupted. Furthermore, Teviro AI makes zero guarantees regarding specific business outcomes, sales, leads, search engine rankings (SEO), or website traffic resulting from our services.

10. Limitation of Liability

To the absolute maximum extent permitted by applicable law, Teviro AI, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, loss of profits, data, revenue, or business interruptions arising out of your use of our services or website deliverables.

Under no circumstances shall Teviro AI’s total aggregate liability to the Client exceed the total amount actually paid by the Client to Teviro AI for the specific project giving rise to the claim.

11. Indemnification

The Client agrees to defend, indemnify, and hold harmless Teviro AI and its personnel from any claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• The Client's violation of these Terms.
• Any claims of copyright, trademark, or intellectual property infringement related to materials provided by the Client.
• The Client's failure to comply with local, state, or international laws (including GDPR, CCPA, accessibility standards like ADA, etc.) on their final website.

12. Termination and Cancellation

Either party may terminate the project for a material breach of these terms with written notice.

• Termination by Client: If the Client cancels the project for any reason other than a material breach by Teviro AI, all deposits and payments made up to that date are forfeited. Teviro AI will also bill for any completed work that exceeds the deposit value.
• Termination by Agency: Teviro AI reserves the right to terminate the project or refuse service at any time for abusive behavior, failure to communicate, or failure to pay invoices.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall otherwise remain in full force and effect.

14. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. The Client explicitly agrees that any legal action, dispute, or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the competent courts located in Kolkata, West Bengal, India. You waive any jurisdictional, venue, or inconvenient forum objections to such courts.

15. Contact Information

For any legal inquiries, billing questions, or notices regarding these Terms, please contact:

Teviro AI
Kolkata, West Bengal, India
Email: legal@teviroai.com
Website: teviroai.com